Terms and Conditions
1. Introduction
Welcome to LedgerPointEdge! These Terms and Conditions govern the use of our services, audit programs, and offerings in the field of accounting audit services and business compliance. By engaging our audit services or participating in our audit programs, you agree to these terms and commit to fully complying with them.
2. Service Eligibility
2.1. Client Status – Our audit services are designed for businesses seeking professional audit protection and practical audit solutions. When engaging our services, we request information about your business background and audit objectives to help service suitability.
2.2. Engagement – Participation in our accounting audit services requires registration and confirmation by LedgerPointEdge. You are obligated to provide correct and current business information.
2.3. Professional Standards – We expect professional conduct in all audit interactions. Any form of audit misconduct, inappropriate behavior, or disrespectful communication may result in service termination.
2.4. Confidentiality – Clients commit to maintaining confidentiality regarding proprietary audit materials and other clients' information shared within the audit service environment.
3. Audit Service Engagement and Payment
3.1. Service Registration – Engagements can be initiated via our website or through audit consultation and are binding after our engagement confirmation.
3.2. Payment Terms – Audit service fees are due before the start of the service. We accept bank transfers and major credit cards.
3.3. Business Services – For audit strategy programs and group engagements, customized payment terms may be negotiated, which are specified in the respective audit service agreement.
3.4. Cancellation Policy – For cancellations up to 14 days before service start, 90% of fees will be refunded; for cancellations up to 7 days before, 50%. For later cancellations, no refund will be provided unless specified otherwise in the service description.
4. Service Design and Changes
4.1. Service Planning and Implementation –
- LedgerPointEdge reserves the right to modify service content, schedules, and assigned consultants.
- In case of insufficient engagement, a service may be rescheduled or restructured.
- Service modifications will be communicated to clients as early as possible.
4.2. Audit Materials – All service materials, audit resources, and audit content are the intellectual property of LedgerPointEdge or our partners. The materials may not be reproduced, distributed, or used for competitive purposes without written authorization.
5. Premium Services
5.1. Engagement – For our Advanced Business Audit Strategy and specialized audit services, separate engagement conditions apply, which are communicated before service commencement and are binding.
5.2. Cancellation Conditions – Cancellations for these comprehensive services must be made at least 21 days in advance to receive a partial refund. For later cancellations, no refund will be provided.
5.3. Client Selection – For certain advanced audit services, we reserve the right to evaluate clients based on criteria such as prior audit experience, business background, and service prerequisites to help optimal audit outcomes.
6. Disclaimer and Warranty
6.1. Liability – LedgerPointEdge is only liable in cases of intent or gross negligence on the part of employees or consultants. We assume no liability for the implementation of learned audit concepts by clients in their business environment.
6.2. Client Responsibility – Clients are responsible for their audit compliance and the application of acquired audit knowledge. The implementation of audit concepts and techniques is at their own risk and should consider their specific circumstances and regulatory requirements.
7. Facilities and Property
7.1. Use of Facilities – Audit service spaces and technical equipment must be treated with care. The client is liable for willful damage to our facilities.
7.2. Personal Items – We assume no liability for personal items left in our audit service facilities. Secure storage options are available for valuable items.
8. Data Privacy
8.1. Data Processing – The processing of personal data is in accordance with our separate Privacy Policy, which is considered an essential part of these Terms and Conditions and should be reviewed carefully.
8.2. Photo and Video Material – During audit services and events, photo and video material may be created for documentation and marketing purposes. Clients can object to the use of their image at any time.
9. Refund Policy
9.1. Service Satisfaction – LedgerPointEdge is committed to providing high-quality accounting audit services. If you are not satisfied with our service delivery or audit counsel quality, please contact us within 7 days of service completion to discuss your concerns. We will work with you to address any issues and may offer appropriate compensation, such as partial refunds or additional audit consultations at no cost.
9.2. Service Cancellation by LedgerPointEdge – In the event that we must cancel an audit service, we will provide a full refund of all fees paid or offer to transfer your engagement to the next available session at your convenience. We will make every effort to notify you of cancellations as early as possible.
9.3. Refund Processing – All approved refunds will be processed within 14 business days and returned to the original payment method. Refunds are subject to our cancellation policy terms outlined in section 3.4 and may be prorated based on completed audit service modules.
9.4. Return Policy – LedgerPointEdge offers a comprehensive return policy for our accounting audit services. If you are not completely satisfied with our audit consultation or strategy development services, you may request a full refund within 30 days of service completion. This policy applies to all individual audit consultations and strategy development sessions. For ongoing audit services, refunds will be prorated based on services already delivered.
9.5. Dispute Resolution – Any disputes regarding refunds will be resolved through professional mediation in accordance with Canadian commercial law. We are committed to fair and transparent resolution of all client concerns.
10. Final Provisions
10.1. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected.
10.2. Applicable Law – These Terms and Conditions are subject to Canadian law. The place of jurisdiction for all disputes is the location of LedgerPointEdge's headquarters in Canada, to the extent legally permissible.